A key client, a manufacturer of essential components used in automotive seat production, experienced a critical quality issue that impacted several of their customers across both the United States and Mexico. The risk of the issue escalating and reaching major OEMs was high, potentially resulting in serious financial and reputational consequences. Our team responded immediately, deploying resources to all affected locations to implement containment actions on-site. This proactive response avoided production stoppages, costly recalls, and damage to the client’s business relationships
The Challenge:
Our main obstacle was the significant likelihood of defective products reaching our customers. This issue necessitated urgent and effective containment measures to prevent further impact and maintain customer satisfaction.
The Solution:
GGS deployed teams to all affected US and Mexico locations to implement immediate on-site containment, preventing defective components from moving forward in the supply chain.GGS swiftly mobilized dedicated teams to all impacted US and Mexico locations, initiating immediate on-site containment protocols. This proactive intervention was critical in preventing any defective components from progressing further within the intricate supply chain, thereby safeguarding downstream manufacturing processes and final product quality.
Primary Improvement:
Reduced defect rate and improved on-time delivery.
The Solution:
Successfully prevented defective parts from reaching OEMs, which avoided production stoppages and costly recalls.